Refund policy

For same day hand delivery - order must be cancelled within one hour of order, otherwise, there will be a 40% restocking fee.

For next day hand delivery - order must be cancelled the same day of order - restocking fee will be 25%. If order is cancelled the day of delivery, restocking fee will be 40%.

Orders cancelled 7 days before delivery, whether it is one basket or 1,000 is subject to a 20% restocking fee.

Once an order is placed, our designers immediately work on your basket and a process is set in motion. When an order is cancelled, time not only has been spent in the design but now in restocking the inventory and paper administration. In our business, time is very crucial. So before placing an order, please make sure you are satisfied with our product. Ask questions and be happy with our answers.

Unfortunately, once a basket leaves our warehouse and is delivered to the recipient's address, we have a no return, no refund policy. We in good conscience cannot re-stock items that have been out of our control and in someone else's possession (courier, bell desk, concierge, etc.).